Customer Service Website Returns

K2 Skate support

  • Need Help?

    Contact K2 Skate Directly
  • K2 Sports Europe GmbH

    Seeshaupter Str. 62 82377
    Penzberg, Germany
  • K2 Skate Customer Service

  • Hours of Operation

    9AM to 5PM PST (Monday-Friday)

K2 SKATES RETURN POLICY

If your K2 Skates product was purchased from a local retailer rather than from k2skates.com, you must bring your product back to the retailer.

Please do not contact K2 Skates regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from k2skates.com and were fulfilled and shipped directly by K2.

THE FINE PRINT

Additional information for purchases from k2skates.com

PRODUCT EXCHANGES

  • To exchange K2 Skates products, please follow our return instructions above and then place a second order through k2skates.com.

RETURN SHIPPING CHARGES

  • You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.

DAMAGED ITEMS OR MIS-SHIPMENTS

  • Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.

REJECTED RETURNS

  • If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
  • Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
  • Please Contact Us if you have additional questions regarding the rejection of a returned item.